Pacing Ratio Automation Helping Enhance The Predictive Dialer Systems

 An outbound call centers are a popular choice among entrepreneurs planning to outsource their telemarketing and sales calls. By tracking agent productivity, cost of calls, revenue, and tasks, an outbound contact center is dedicated to improving business statistics. These outbound contact centers generally employ a dialing software that helps to automate their process of outbound calling. These software aid to boost agent performance and effectively improve sales.

Varieties of auto-dialer software are widely available for call centers like:

 Power Dialer software:

 A power dialer software enables the call center agent to get connected on-call before the customer. This type of dialer is also called progressive dialer. In power dialing, the call leg by the agent is live before the customer.

 

Predictive Dialer software:

 Predictive dialer has a unique algorithm that can help predict the time to place the next call. This autodialer feature can help to increase the productivity of the agent.

 

Preview Dialer software:

 The preview dialer provides the call center agents access to customer information before placing the call. This can assist the agents to elevate their sales pitch or to offer a custom interaction.

 

Despite the dialers offering their unique features, predictive dialers are the ones that are widely used software for auto-dialing.

 

Following are some of the prominent features of the predictive dialer software:

 

  • The predictive dialer software offers the feature of reducing the wait time between calls. It also reduces the time between the agent finishing a call and dialing the next one to a fraction of seconds.

 

  • The call drop ratio helps to determine the maximum number of call drops permitted from the total of successful outgoing calls.

 

  • The predictive dialer based on the frequency of the voice also helps to detect an answering machine, thus distinguishing the difference between human or machine voice.

 

  • The predictive dialer also helps to determine the maximum number of calls and help to keep a track on the limit. This feature is called the peak call ratio.

 

  • The software also helps to determine the higher limit of calls allowed by every agent. The feature is called the maximum pacing ratio.

 

  • The maximum pacing ratio also helps to determine the variance factor of the dialer.

 

How does Pacing Ratio Automation benefit a predictive dialersystem:

Contact center agents have to dial and receive multiple calls throughout the day. This process can lead to monotony and can also cause errors. To avoid this and to effectively utilize the agent’s time, a predictive dialer offers the pacing ratio strategy that helps to dial contacts automatically for the agents.

A ratio of the agent availability and the number of calls required to be made by every agent is the pacing ratio. The highest pacing ratio supports to determine the upper limit of placing the calls. For instance, a maximum pacing ratio of 1:7 indicates that the dialer will place 1 to 7 calls for every agent with an upper limit of 7 calls per agent.

Optimize your contact centerdialer with the benefits offers by pacing ratio in predictive dialers:

 

·         Enhance the productivity of call center agents: 

 

Predictive dialer software is a prominent auto dialer software that helps eliminate the efforts invested in dialing the caller manually. The software can also reduce the requirement of checking contact numbers from the list of callers. The software also increases the performance of the agent eliminating the errors of manual dialing.

 

  • Decreasing the idle time of agents: 

The predictive dialer helps to vary the pacing ratio depending upon the list and agent availability and also makes maximum use of the resources available. Here it means that the agent does not have to be idle and saves the agent’s time.

 

  • Maximum dialing options:

The automation in outbound dialing can help agents to receive and place more calls. They can also maximize the agent’s productivity without a compromise on the customer agent interaction quality.

 

  • Improve conversion rates:
Call centerdialer software often faces the issues of calling answering machines or reaching busy tones. The auto-dialer can reduce agent productivity by wasting their time. A predictive dialer offers solutions to these problems by filtering the calls for the agent. The intelligent predictive dialer software also detects the right time to call the customer. The third-party and CRM integration also helps to access the customer information beforehand. The software encourages the agents to enhance their sales.

 

Lgorithm Solutions offers a custom predictive dialer software for your outbound call center operations. With features like CRM and third-party integrated call center software, Lgorithm Solutions can provide the best predictive dialer software solution.

 

Location: Philippines

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