How Call Center Solutions Helped The BPO Industry During COVID-19
COVID-19 pandemic made changes in the work pattern of many industries. As work from home became normal, many industries struggled to put up with this new change. The BPO industry also underwent digital transformation due to the ongoing pandemic. The first wave of COVID-19 bought the BPO industry to a standstill. Many industrial surveys determine that outsourcing has a potential future even after the end of pandemic owing to the digital transformations that industries undergo. How has COVID 19 impacted the BPO sector? Latest Trends · Work from Home will be the new normal in future as well The BPO industry is often marked with large infrastructure needs and never consider the options of going remote. However, during the pandemic more than 50 % BPOs shifted to work-from-home with agents functioning from remote location. This working model has also proved beneficial for in factors like: 1. Employee work-life balance 2. Increased efficiency 3.