5 reasons to have chatbot in your customer service


1 - You have to be where your customer is

This is one of the main advantages of the chatbot, that your company is where the customers are. As ChatBotPhilippines work within the messaging platforms (WhatsApp, Facebook Messenger, Twitter, Telegram, etc.) your customers already have these applications on their smartphones, they will not have to download or install your application, just start the conversation with the chatbot.

2 - Instant service

Customers are increasingly demanding and want to be served as quickly as possible at any time of the day. With a chatbot, you can receive instant attention 24 hours a day, 7 days a week, serve your customer at any time you want and without waiting lines, the chatbot can satisfy thousands of customers by the same time. 

3 - Reduce costs

Think of the cost to get to serve 1,000 customers at the same time, think about the cost of serving these customers 24 hours a day, serving them at dawn on weekends. Maintaining a ChatbotCustomer Services department is not cheap, there is a lot of investment, training and a good management job to keep this structure running the entire structure. With the inclusion of a chatbot, you can reduce these costs drastically. On average, a good chatbot project can reduce more than 40% of the costs of human care. 

4 - Personalized service

Customers want to feel unique, differentiated, special. With a chatbot, you can create a personalized experience for your client. The chatbot can analyze historical customer data, plot its consumer profile and thus offer exclusive attention. 

5 - No headaches for your company

How laborious is the management of a service area? How many problems with employees does it cause daily? Missing officials, who serve customers in a bad mood, fights, labour problems, etc. Working with people is always a challenge.

The Chatbot is a software, so you will not have any of these problems and you will answer your customers always correctly, always available, without losing a single lead.

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