Salient Features of VOIP Predictive Dialer

Businesses today are highly dependent on telephone technology for boosting sales, interacting with customers and establishingeffective communication within an organisation.

VOIP predictive dialleris an intelligent outbound call processing system that employs complex computer algorithms. As there is continues process and zero wait time for calls, it has revolutionized the customer interaction by enhancing the efficiency of the agents.

An outbound dialler typically has an efficient algorithm to predict how long an agent will be on call and at what time he should make next call. It is based on pre-set parameters such as the number of agents available; the number of operational lines and average time spent on a call etc.

It helps in organizing and managing client database and assures that all records are maintained systematically, so that the manager or clients don’t need to jot down the notes. Also, an outbound dialer creates a separate list of numbers,which were busy or have not received the call. Also, separate database is maintained with preferred time of calling and when the time comes, the dialler automatically places the call and put the agent on the call.

It allows managers to monitor the performance of agents through integrated call monitoring and recording calls. They can provide real time training to the agents to improve their customer engagement skills. There are also inbuilt reporting tools that allow the managers to get the performance report of each agent.

Source: https://lgorithmsolutions.wordpress.com/2017/08/12/salient-features-of-voip-predictive-dialer/