Omnichannel Dialer Solution

From lead generation to customer retention, it is essential to keep your customers engaged and satisfied to grow and expand your business. There are many companies that provide a range of Contact Center Solutions to meet call centre needs. There are many different types of call centre models for responding to customer needs and boost customer engagement such as: Inbound call centre An inbound call centre exclusively handles calls from customers and responds to their needs. It is customer service focused call centre in which customers will make call when they need assistance with the product or service. Outbound call centre Outbound call centre allows you to targeted specific regions, and segments to enhance the customer relationship as well as to create newer opportunities. Blended call centre A blended call centre combines the features of inbound and outbound call centres. It usually divides its operations into inbound calls and outbound calls. In blende...

Businesses today are highly dependent on telephone technology for boosting sales, interacting with customers and establishingeffective communication within an organisation. VOIP predictive dialler is an intelligent outbound call processing system that employs complex computer algorithms. As there is continues process and zero wait time for calls, it has revolutionized the customer interaction by enhancing the efficiency of the agents. An outbound dialler typically has an efficient algorithm to predict how long an agent will be on call and at what time he should make next call. It is based on pre-set parameters such as the number of agents available; the number of operational lines and average time spent on a call etc. It helps in organizing and managing client database and assures that all records are maintained systematically, so that the manager or clients don’t need to jot down the notes. Also, an outbound dialer creates a separate list of numbers,which were ...